Privacy Policy

Welcome to East Coast Wings. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wings-eastcoast.top, place orders, or interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy applies to all information collected through our website, as well as any related services, sales, marketing, or events (collectively referred to as the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy.

1. Who We Are

East Coast Wings is a food service business operating in the United States. We are dedicated to providing our customers with high-quality wing dishes and exceptional dining experiences, whether in-store, via takeout, or through online ordering platforms.

For all privacy-related inquiries, you may contact us directly at the email address listed above. We will respond to all legitimate requests within a reasonable timeframe and no later than 45 days as required by applicable law.

2. Applicable Laws and Legal Framework

East Coast Wings operates under the laws of the United States and complies with all applicable federal and state privacy regulations, including but not limited to:

• The Federal Trade Commission Act (FTC Act) – which governs unfair or deceptive acts or practices, including those related to privacy and data security.
• The California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) – which provide California residents with specific rights over their personal data, including the right to know, delete, correct, and opt out of the sale of personal information.
• CAN-SPAM Act – governing commercial electronic mail messages.
• Children's Online Privacy Protection Act (COPPA) – which restricts the collection of personal information from children under the age of 13.
• Other applicable federal and state consumer protection laws.

Depending on your state of residence, additional privacy laws may apply to you. We are committed to upholding your privacy rights regardless of your location within the United States.

3. Information We Collect

We collect information about you in a variety of ways. The types of information we may collect include:

3.1 Personal Information You Provide to Us

When you interact with us — such as placing an order, creating an account, subscribing to our newsletter, or contacting our support team — you may voluntarily provide us with personal information, including:

• Identification Data: Full name, date of birth (when age verification is required).
• Contact Information: Email address, phone number, mailing address, billing address, and delivery address.
• Account Credentials: Username and password (stored in encrypted form).
• Payment Information: Credit card or debit card numbers, billing details, and transaction history. Note: We do not store full payment card details — these are processed by PCI-DSS compliant payment processors.
• Order Details: Your food preferences, order history, dietary requirements or restrictions, and special instructions.
• Communication Records: Any messages, feedback, complaints, or inquiries you send to us via email, chat, or contact forms.
• Marketing Preferences: Your preferences for receiving marketing communications and your communication choices.

3.2 Information Collected Automatically

When you access our website, certain information may be collected automatically from your device and browser, including:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), and device identifiers.
• Usage Data: Pages viewed, time spent on pages, links clicked, referring URLs, and exit pages.
• Location Data: General geographic location based on your IP address, or precise location data if you grant permission through your device settings.
• Log Data: Server logs that record interactions with our website, including timestamps and error reports.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies (see Section 8 for details).

3.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Third-Party Ordering Platforms: If you place an order through a third-party food delivery service or app that partners with us, we may receive your order and contact details.
• Social Media Platforms: If you choose to log in or connect your account using a social media platform (such as Facebook or Google), we may receive your name, email address, and profile picture from those platforms.
• Analytics Providers: We may receive aggregated demographic and behavioral data from analytics services.
• Marketing Partners: We may receive information to help us improve the relevance of our advertising campaigns.

4. How We Use Your Information

We use the information we collect for a range of purposes, all of which are necessary to operate our business and serve you effectively. These purposes include:

4.1 Service Provision

• To process and fulfill your food orders, including accepting payment and arranging delivery or pickup.
• To create and manage your customer account.
• To communicate order confirmations, receipts, and status updates.
• To respond to your customer service inquiries and support requests.
• To handle returns, refunds, and complaints in accordance with our policies.

4.2 Business Operations and Improvement

• To monitor, analyze, and improve the functionality and user experience of our website.
• To develop new menu items, promotions, and service offerings based on customer preferences.
• To conduct internal audits, data analysis, and research to improve operational efficiency.
• To detect and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• To maintain the security and integrity of our systems and data.

4.3 Marketing and Communications

• To send you promotional emails, special offers, newsletters, and loyalty program updates — only if you have consented or if permitted by applicable law.
• To personalize your experience on our website and show you relevant menu items and deals.
• To conduct customer satisfaction surveys and market research.
• To deliver targeted advertising on our website and on third-party platforms, based on your browsing and order history.
• To manage our social media presence and respond to your interactions with us on those platforms.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any of our emails, or by contacting us at [email protected]. Please note that even if you opt out of marketing emails, we may still send you transactional messages related to your orders or account.

4.4 Legal and Compliance Purposes

• To comply with applicable federal and state laws, regulations, and legal obligations.
• To respond to lawful requests from law enforcement agencies or regulatory authorities.
• To enforce our Terms of Service and other legal agreements.
• To protect the rights, property, and safety of East Coast Wings, our customers, and the general public.

5. How We Share Your Information

East Coast Wings does not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to help us operate our website and business, including:

• Payment Processors: To handle credit card and other payment transactions securely.
• Delivery and Logistics Partners: To coordinate food delivery to your specified address.
• Email and Marketing Platforms: To manage our email lists and send marketing communications.
• Website Hosting and Cloud Services: To store data and maintain our website infrastructure.
• Analytics Providers: Such as Google Analytics, to help us understand website traffic and user behavior.
• Customer Support Tools: To manage and respond to customer inquiries efficiently.

All service providers are contractually obligated to protect your personal information and may only use it for the specific purposes we authorize. We do not allow them to use your data for their own marketing purposes.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law or in response to valid legal processes, such as a court order, subpoena, or government request. We may also disclose information if we believe disclosure is necessary to:

• Comply with any applicable law or regulation.
• Protect the rights or property of East Coast Wings.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of customers, employees, or the public.

5.3 Business Transfers

In the event that East Coast Wings is involved in a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so. You may withdraw your consent at any time by contacting us at [email protected].

6. Data Security

We take the security of your personal information seriously. East Coast Wings implements a range of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

These measures include:

• Encryption: All data transmitted between your browser and our website is protected using Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption.
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions. All staff with data access are subject to confidentiality obligations.
• Secure Payment Processing: We use PCI-DSS compliant payment gateways and do not store full credit card information on our servers.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans of our systems and infrastructure.
• Data Minimization: We collect only the minimum amount of personal data necessary for the specified purposes.
• Employee Training: Our staff receives regular training on data protection best practices and security awareness.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the appropriate authorities as required by law.

7. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. We respect and honor these rights as described below.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

7.2 General Privacy Rights (All Users)

Regardless of your state of residence, all users of our Services have the following rights:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct or update any inaccurate or incomplete personal information.
• Right to Erasure: You may request that we delete your personal information, subject to our legal obligations to retain certain data.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes at any time.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time.

7.3 How to Exercise Your Rights

To exercise any of the privacy rights described above, please submit a verifiable request to us using the following contact information:

• Email: [email protected]
• Website: wings-eastcoast.top

We will respond to your verified request within 45 days of receipt. If we require more time (up to 90 days total), we will inform you of the reason and the extension period in writing. We will not charge a fee for processing your request unless it is excessive, repetitive, or clearly unfounded, in which case we may charge a reasonable fee or refuse the request.

We may need to verify your identity before processing your request by asking you to provide information that matches what we have on file. We will not use the information provided in a rights request for any purpose other than verification.

8. Cookies and Tracking Technologies

East Coast Wings uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. This section provides a summary of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your browser and remember certain information about your visit, such as your preferences and login status.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for our website to function properly. They enable core functions such as security, network management, and account login. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies remember your preferences and choices to provide a more personalized experience, such as remembering items in your cart.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an ad and to measure the effectiveness of advertising campaigns.

8.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete certain cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, including the ordering system.

For more detailed information about the cookies we use, how we use them, and how to manage your preferences, please refer to our full Cookie Policy.

9. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting obligations.

The following general retention periods apply:

After the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be used to identify you. In some cases, we may retain data for longer periods if required by law or if there is a legitimate ongoing business need (such as an unresolved dispute or legal claim).

10. Children's Privacy

East Coast Wings' Services are intended for use by individuals who are at least 18 years of age. We do not knowingly collect, solicit, or maintain personal information from children under the age of 13 in accordance with the Children's Online Privacy Protection Act (COPPA).

If you are under 18 years of age, please do not use or access our Services or register for an account. If we become aware that we have collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you believe that we might have any information from or about a child under the age of 13, please contact us immediately at [email protected].

Parents or legal guardians who have concerns about their minor child's use of our website or who wish to request deletion of any information that may have been collected are encouraged to contact us directly. We will work promptly to address such concerns.

11. International Data Transfers

East Coast Wings is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

In the event that we need to transfer personal information outside of the United States to third-party service providers, we will ensure that adequate safeguards are in place to protect your information in accordance with applicable law. Such safeguards may include:

• Entering into data processing agreements with the receiving party that include standard contractual clauses.
• Ensuring that the destination country provides an adequate level of data protection.
• Obtaining your explicit consent for the transfer where required.

By using our Services, you consent to the transfer of your personal information to the United States and any other countries where our service providers operate, subject to the protections described in this Privacy Policy.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, and services that are not operated by East Coast Wings. This Privacy Policy does not apply to any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their content or practices and cannot be responsible for the protection of any information you provide while visiting those sites.

The inclusion of a link to a third-party website does not imply our endorsement of that website, its content, or its operators.

13. Social Media and Public Features

Our website may include social media features such as "Like" buttons, "Share" buttons, and social media login options. These features may collect information about your IP address and the page you are visiting on our website. They may also set cookies to enable the feature to function properly. Social media features and widgets are hosted by the respective social media platforms or directly on our website. Your interactions with these features are governed by the privacy policies of the companies providing them.

When you interact with our official social media pages (such as on Facebook, Instagram, or Twitter/X), your interactions are subject to the privacy policies of those respective platforms. We may collect information about your public profile and use it to respond to your queries or comments.

14. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activities tracked. Currently, our website does not respond to browser DNT signals, as there is no uniform standard for how DNT signals should be interpreted by websites. We continue to monitor developments in this area and will update our practices if a standard emerges.

However, you can manage your tracking preferences through your browser's cookie settings, as described in Section 8 of this policy.

15. How to File a Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

Contact us at:
Email: [email protected]
Website: wings-eastcoast.top

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If we require more time to investigate, we will inform you of the expected resolution timeframe.

If you are not satisfied with our response, or if we fail to address your concern, you have the right to file a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC): The FTC handles complaints about deceptive or unfair business practices, including privacy violations. You can file a complaint at www.ftc.gov or by calling 1-877-382-4357.
• California Attorney General (for California residents): If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA) at www.cppa.ca.gov or with the California Attorney General at oag.ca.gov.
• State Attorney General Offices: Residents of other states may also have the right to file complaints with their respective state attorney general offices regarding privacy violations.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes that materially affect your rights or how we use your personal information, we will provide a more prominent notice, such as an email notification or a banner on our website.

Your continued use of our Services after the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the details below:

We are committed to resolving any concerns or questions you may have about our privacy practices in a timely and transparent manner. Your privacy matters to us, and we take every inquiry seriously.

If you are submitting a request to exercise your legal rights (such as access, deletion, or correction), please indicate this clearly in your message so that we can prioritize and process your request appropriately.

© 2026 East Coast Wings. All rights reserved. This Privacy Policy was last updated on May 28, 2026. | wings-eastcoast.top